nusatr Terms & Conditions

Welcome to nusatr. These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and nusatr ("nusatr," "we," "us," or "our"), the operator of the online gaming platform accessible at nusatr.net and all associated subdomains, mobile applications, and digital services (collectively, the "Platform").

By completing the nusatr registration process, accessing the nusatr Login page, depositing funds, placing any wager, or otherwise using the Platform in any capacity, you unconditionally agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the Platform.

These Terms should be read together with nusatr's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these documents, these Terms shall prevail unless expressly stated otherwise.

To create an account and use the nusatr Platform, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the Platform:

• You must be at least 21 years of age. This is the minimum age requirement for casino-style online gambling under applicable Philippine regulations. nusatr strictly enforces this requirement through KYC (Know Your Customer) verification procedures.
• You must be a natural person — corporate entities may not register player accounts.
• You must be physically located in a jurisdiction where accessing online gaming platforms is not prohibited by law at the time of each gaming session.
• You must not be listed on any government, regulatory, or internal exclusion list, including PAGCOR's responsible gaming exclusion registry.
• You must not be a current employee, contractor, director, or officer of nusatr, nor an immediate family member of such a person.
• You must have the legal capacity to enter into binding contracts under the law of your jurisdiction.

During registration, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, residential address in the Philippines (whether in Metro Manila, Cebu, Davao, Quezon City, Makati, or elsewhere), and valid contact details. Providing false information is a material breach of these Terms.

nusatr reserves the right to decline any registration application at its sole discretion, without being required to provide a reason, where it determines that an applicant does not meet the eligibility requirements or poses an elevated risk of fraud, money laundering, or problem gambling.

Each individual is permitted to hold only one (1) active nusatr account. Creating duplicate or multiple accounts — whether under the same name, identity documents, payment method, device, IP address, or household — is strictly prohibited and constitutes a material breach of these Terms.

You are solely responsible for all activity that occurs under your account, including all wagers placed using your nusatr Login credentials. nusatr strongly recommends enabling two-factor authentication (2FA) via SMS OTP as an additional layer of account security.

Your nusatr Login credentials — username, password, and any associated security codes — are confidential. You must:

• Keep your password strong, unique, and not used on any other service.
• Never share your login credentials with any third party, including family members.
• Never write down or store your password in an unsecured location.
• Log out of the Platform completely when accessing from a shared or public device.
• Notify nusatr Support immediately if you suspect your account has been accessed without authorisation.

nusatr reserves the right to implement enhanced due diligence on any account at any time. This may include requesting additional identity documents, source of funds declarations, or a temporary hold on withdrawals while verification is completed.

nusatr accepts deposits and processes withdrawals through the following approved payment methods available to Filipino players:

All transactions on nusatr are denominated in Philippine Peso (PHP / ₱). Currency conversion fees may apply if your linked account or e-wallet operates in a different currency — these fees are charged by your financial institution, not by nusatr.

Withdrawals are subject to the following conditions:

• Your account must have completed KYC verification before your first withdrawal can be processed.
• Withdrawals must be made to the same payment method used for the corresponding deposit, subject to the anti-money laundering (AML) requirements.
• Minimum withdrawal amounts apply and are displayed in the cashier section of your account.
• nusatr reserves the right to request additional documentation before processing large withdrawals as part of its AML compliance obligations.
• Withdrawals of bonus-derived winnings are subject to the applicable wagering requirements being met in full.

nusatr offers bonuses and promotional offers to eligible players from time to time. Each promotion is governed by its own specific terms, which will be communicated at the time the promotion is made available. The following general bonus terms apply to all offers unless a specific promotion's terms state otherwise:

• Wagering Requirements: All bonuses are subject to a minimum wagering (turnover) requirement before bonus funds or bonus-derived winnings can be withdrawn. The applicable wagering multiplier is specified in each promotion's terms.
• Eligible Games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while live dealer games, bingo, and sports bets may contribute a lower percentage. Specific contribution rates are listed in each promotion.
• Validity Period: Bonuses must be used and wagering requirements met within the stated validity period. Unused bonus funds expire automatically after this period.
• Bonus Abuse: Attempting to take unfair advantage of bonuses through any form of abuse — including creating multiple accounts, using automated software, matched betting with bonus funds, or coordinated play — is a breach of these Terms and will result in bonus forfeiture and account closure.
• Maximum Bet with Bonus Funds: While bonus funds are active in your account, a maximum single-bet limit applies. Exceeding this limit may result in forfeiture of the bonus and any winnings derived from it.
• nusatr's Discretion: nusatr reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, and to decline to award a bonus to any player where there are reasonable grounds to suspect abuse or ineligibility.

All games available on the nusatr Platform — including slots, live dealer tables, bingo rooms, and sports betting markets — are governed by their individual game rules, which are accessible within each game interface. By placing a wager on any game, you agree to be bound by those game-specific rules in addition to these Terms.

nusatr uses certified Random Number Generator (RNG) software for all applicable casino games. Our game providers are required to undergo independent third-party fairness audits. Return-to-Player (RTP) percentages for slot games are disclosed within each game's information panel.

For sports betting markets, nusatr uses real-time odds provided by licensed odds compilers. Odds are subject to change without notice prior to an event commencing. Once a bet is confirmed and accepted by the Platform, the odds are locked for that wager.

nusatr covers PBA, NBA, boxing, UFC, sabong (where legally permitted), and international sports markets. In-play betting is available on selected events. Bet settlement follows official results from the relevant governing body or sporting authority.

The following activities are strictly prohibited on the nusatr Platform. Engaging in any prohibited activity is a material breach of these Terms and will result in immediate account suspension, forfeiture of all balances, and referral to relevant authorities where applicable:

• Registering or attempting to use the Platform if you are under 21 years of age.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Opening or using more than one account on the Platform.
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activity.
• Using automated bots, scripts, artificial intelligence tools, or any software that provides an unfair advantage over other players or the Platform.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings resulting from a known bug must be reported and will be voided.
• Colluding with other players to gain an unfair advantage in any game, including but not limited to live poker and card games.
• Engaging in chargeback fraud by disputing legitimate transactions with your bank or e-wallet provider after receiving gaming services.
• Attempting to access nusatr via a VPN, proxy, or any other technology designed to disguise your true geographic location.
• Harassing, threatening, or abusing nusatr staff, customer support agents, or other players on any channel.
• Reproducing, distributing, or commercially exploiting any nusatr content, software, or intellectual property without prior written authorisation.

nusatr takes its responsible gaming obligations seriously. We recognise that gambling, while entertaining for the vast majority of Filipino players, can become problematic for some individuals. nusatr is committed to providing tools and resources to help players maintain control over their gaming activity.

The following responsible gaming tools are available to all registered nusatr players:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your nusatr account. Limits can be decreased immediately; increases take 24–72 hours to take effect.
• Loss Limits: Restrict the maximum amount you can lose over a defined period.
• Session Time Reminders: Receive a notification after a specified duration of continuous gameplay.
• Reality Checks: Regular in-session pop-ups showing how long you have been playing and your net result.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined period (minimum 6 months) or permanently. Self-exclusion requests are processed within 24 hours. Reactivation after a fixed-term exclusion requires a mandatory cooling-off period and RG review.
• Account Cooling-Off: Take a short break from the Platform for 24 hours, 7 days, or 30 days without permanently closing your account.

nusatr operates within the responsible gaming framework established by PAGCOR for the protection of Filipino players. We actively monitor for signs of problem gambling behaviour and may proactively reach out to players showing at-risk patterns.

All content on the nusatr Platform — including but not limited to the nusatr name and logo, website design, graphics, text, game interfaces, software, source code, audio, and video — is the exclusive intellectual property of nusatr or its licensed content providers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment as a registered player. This licence does not include the right to:

• Copy, reproduce, or distribute any nusatr content for commercial purposes.
• Modify, adapt, translate, or create derivative works from any Platform content.
• Reverse-engineer or decompile any software used in the Platform.
• Use the nusatr name, logo, or branding in any way without prior written consent.

Any unauthorised use of nusatr intellectual property may expose you to civil and criminal liability under Philippine and international law.

nusatr collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering on the Platform, you consent to the collection and processing of your personal data as described therein.

nusatr complies with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal data is processed for the following lawful purposes:

• Account registration, verification, and maintenance.
• Processing deposits, withdrawals, and financial transactions.
• Fulfilling KYC/AML regulatory obligations.
• Providing customer support and resolving disputes.
• Sending transactional communications and, with your consent, promotional messages.
• Fraud prevention, security monitoring, and responsible gaming compliance.

nusatr does not sell your personal data to third parties. Data is shared only with service providers acting under binding confidentiality obligations, or with regulatory authorities as required by law.

To the maximum extent permitted by applicable Philippine law, nusatr's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your nusatr account in the thirty (30) days immediately preceding the event giving rise to the claim.

nusatr shall not be liable for any of the following, whether arising in contract, tort, negligence, or otherwise:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Indirect, special, incidental, or consequential loss of any kind.
• Any loss arising from your use of the Platform in breach of these Terms.
• Service interruptions caused by events outside nusatr's reasonable control, including but not limited to power outages, internet service disruptions, typhoons, acts of government, or Force Majeure events.
• Losses resulting from unauthorised access to your account where such access resulted from your failure to maintain the security of your nusatr Login credentials.

Nothing in these Terms shall exclude or limit nusatr's liability for fraud, gross negligence, wilful misconduct, or any other liability that cannot be excluded by law.

nusatr reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within the required timeframe.
• Provision of false, incomplete, or misleading registration information.
• Account inactivity for a continuous period of 12 months (dormant account policy applies).
• Receipt of a valid regulatory instruction, court order, or law enforcement request.
• nusatr's decision to cease offering services in a particular jurisdiction.

You may close your account at any time by contacting nusatr Support. Any verified real-money balance remaining in your account at closure will be refunded to your registered payment method (GCash, Maya, BPI, BDO, Metrobank, or other verified method), subject to the completion of any outstanding KYC or AML requirements and any applicable withdrawal minimums.

Bonus balances and bonus-derived winnings that have not met the applicable wagering requirements will be forfeited upon account closure, whether initiated by you or by nusatr.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

If you have a complaint or dispute regarding the Platform, nusatr's services, or the outcome of a game or wager, you should first contact the nusatr Support team. We will acknowledge your complaint within 24 hours and provide a substantive response within five (5) business days.

The dispute resolution process is as follows:

• Step 1: Submit your complaint to nusatr Support via live chat or email at support@nus atr.net. Include your account username, a detailed description of the issue, and any supporting evidence.
• Step 2: If you are not satisfied with the initial response, you may escalate the matter to nusatr's Compliance team by requesting an escalation in writing. A senior review will be completed within ten (10) business days.
• Step 3: If the matter remains unresolved after internal escalation, you may refer your complaint to the relevant regulatory authority under PAGCOR's dispute resolution framework.

Game outcome disputes must be submitted within seven (7) days of the relevant game round concluding. nusatr maintains server-side logs of all game rounds and transaction records, which shall be the primary evidence in any dispute regarding game outcomes.

nusatr reserves the right to amend, update, or replace these Terms at any time. Changes may be made for a variety of reasons, including but not limited to regulatory updates, changes in Philippine gaming law, new product features, or improvements to our policies.

When material changes are made to these Terms, nusatr will provide notice through one or more of the following channels:

• A prominent notice displayed on the nusatr homepage and Platform dashboard upon your next login.
• An email notification sent to the registered email address associated with your account.
• An in-platform notification or pop-up requiring your acknowledgement before continued use.

Continued use of the nusatr Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with the amended Terms, you must stop using the Platform and may request account closure as described in Section 12 above.

It is your responsibility to review these Terms periodically. nusatr recommends bookmarking this page and checking for updates regularly. The "Last Updated" date at the top of this document will always reflect the most recent revision.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you need assistance with your nusatr account, our support team is available 24 hours a day, 7 days a week.

For responsible gaming support, self-exclusion requests, or if you are concerned about your own or someone else's gambling, please visit our dedicated Responsible Gaming page or contact our support team directly — all enquiries are handled confidentially.